I recently sat down with a small company who wanted to build a solid foundation for their social media activities. As a way to get started, I asked them a bunch of questions to get started. These had little to do with tactics.

About Them:
What are you talking about when not talking about yourself? What conversation are you inspiring and in what conversations are you participating?

About You:
What do you stand for? What’s your story? How are you telling your story?

Interacting:
In what ways are you interacting with influential individuals and communities?

Sharing:
What are your social objects, i.e., what are you hoping people will talk about/share in relation to FF?  How easy is it for people to share these social objects?

Strategizing:
How are you thinking holistically about social media? About how it integrates with branding, SEO, messaging and other promo?

Executing:
How are you creating content, engaging, researching, experimenting with different platforms/tools/technologies?

Measuring:
How are you analyzing and adjusting?

I had a chance to meet Simon Mainwaring a couple of weeks ago and I was inspired by his vision for how brands can harness the power of social media for social good. His new book is called We First: How Brands and Consumers Use Social Media to Build a Better World. In opposition to the “me first” mentality that has informed so many business and consumer practices, We First lays out a new plan for how we can buy and sell what we want and need but also build a better world. In doing so, We First explains in detail how companies use the latest in social, mobile and gaming technologies to build their brand communities and profit while also having a positive impact. There are three stages to the We First plan.

Stage One: A Third Pillar of Social Change

We First looks to a new partnership between brands and consumers connected by social technology. For their part, brands get to enjoy the goodwill, loyalty and profits that result when they engage with consumers in ways that are meaningful to them. And they also suffer damage to their reputation by consumers using social media when they don’t act in socially responsible ways. For their part, consumers enjoy the benefits of corporate social responsibility initiatives, cause marketing, and the integration of purpose into for-profit business strategies and models of companies that together help build a better world. On the strength of this partnership, brands and consumers form a third pillar of social change in addition to government and philanthropy.

Stage Two: Contributory Consumption

Build on inspiring concepts like 1% for the Planet, Product(RED) and SocialVest, We First introduces the concept of contributory consumption. The idea is simple: a small proportion of every dollar spent on a product or service should go towards being a contribution to a pressing social issue.

Yet We First extends this concept across five levels. The first is retail and includes the billions of purchases that are made each day around the world. The second is credit cards transactions that also number in the billions every day. The third is mobile purchases, which are rising dramatically, and the fourth is e-commerce as people increasingly make their purchases online. The final level, and perhaps the most exciting, is social gaming in which people buy virtual goods to use in their games, a small portion of which serves as a contribution to a social issue.

Stage Three: The Global Brand Initiative

The third stage looks to the creation of a federation of brands called the Global Brand Initiative dedicated towards sustainable and large-scale social change. As an extension of the shift we already seeing in today’s marketplace with more brands and consumers acting in socially responsible ways, the GBI looks to engage the entire private sector in the same way. Small, medium and multi-national brands would bring their expertise, leadership, training capacities, intellectual property, R&D, and bricks and mortar infrastructure to bear on the most pressing problems challenging our planet. In short, it’s designed to bring the best of the private sector into the social change space without also inviting its worst excesses.

Seen together, a third pillar of social change comprised of brands and consumers, along with the concept of contributory consumption, and the foundation of the Global Brand Initiative, represent the foundation of an incredibly exciting new vision for the role of the private sector that would allow us to build our businesses and profits and dramatically scale social change. We First helps us better understanding the future of business, branding, and social technologies. It is realistic, practical and I highly recommend clicking here to order your copy now and sharing the link with as many people as you can. This is a book that business and the world needs now more than ever.

You can order We First here, join the We First Facebook community here and follow Simon Mainwaring @simonmainwaring.

Congratulations Simon and best of luck!

TV Producer Norman Powell is my uncle. He’s about as solid a guy as I’ve ever met; old school Hollywood, 75 years old and in better shape than me or any of my friends. My auntie Ellen and he helped out “a guy” who was broke and desperate and needed help. Unfortunately, karma is playing some funny and unexpected games. In the last week, the disgruntled guy has filed three different and unrelated lawsuits, including one with Starbucks for age discrimination. As you can imagine, one of the three lawsuits targets Ellen and Norman.

But none of these details matter. The point of this post is about the power of Google to affect your online reputation. This “guy” has flamed Norman and Ellen online, writing a blog post telling the world about how Norman and Ellen have cheated him and stolen from him. He’s Tweeted about it and as of the writing of this post, his defamatory content claims four out of the five top spots in Google Search. Regardless of the facts, anyone searching for Norman Powell TV Producer will see these headlines and seeds of doubt about Norman’s character will have been planted. His reputation, impeccable over decades in a tough industry, has been jeopardized.

Ellen asked me if Google would remove the posts. Alas, if it were so easy…I did explain, however, that you can fight this in the digital arena by creating content that buries the crap. So, this is my contribution to Norman and “Ellen Levine TV Producer” reclaiming their first page of Google’s search results.

I’ll be asking some people to re-post this (i.e., either write a similar blog post which includes the headline “TV Producer Norman Powell” or just copy and paste this one) and Tweet it using the headline. Feel free to help…Norman and Ellen deserve it.

* I’ll be updating this regularly, but I’m amazed at how fast Google indexed this and another post on the Media Needle site. Within two hours, this post claimed the number 2 spot on Google search and Media Needle claimed number 5.

I’m also interested to know of any great case studies in online reputation damage control. Please leave any links in the comments section.

I suppose the Titanium Grand Prize at Cannes is a big deal…The video captures the essence of the campaign and the description below fills in the details. Nice inspiration for thinking big.

Description:
UNIQLO was seeking an innovative way to build its brand awareness internationally, and promote its business expansion into the global market. We recognized the 70 million blogs worldwide as a powerful buzz-building media, and created a functional and entertaining blog widget for the bloggers to spread the brand globally. The campaign concept we developed was the fusion of a CLOCK which functions as a blog utility, time signaling MUSIC, and DANCE performance videos with UNIQLO clothing. We named it UNIQLOCK. As a 100% UNIQLO branded widget, this automatically became a tool to connect UNIQLO and the world’s bloggers.
Launch And Execution:
As a teaser, we uploaded 16 audition videos onto Youtube. Then we launched the UNIQLOCK site to start distributing the blog widget. The numerous dance videos and the clock counter appearing seamlessly one after another makes the viewers eager to see more. Since the widget plays all-year round, 24/7, the dancers change their outfits according to the season. The bloggers were motivated by seeing the website’s world map which visualized the expansion of all of the users. Screensavers and shop installations were also released to enhance the UNIQLOCK experience, from personal desktops to the UNIQLO stores.
Results:
Over 27000 widgets from 76 countries Over 68 million views from 209 countries (widgets + website) Over 500 thousand views on You Tube (the audition videos) Over 175 thousand downloads (screensavers) Over 619 thousand web pages (google)

I like when brands poke fun at advertising…there’s honesty in being self-deprecating. Nice work done by the Zambezi guys in LA.

The ROI of social media…ahhh…the question…The right brain wishes it would go away. “Don’t you just get it? It’s all about relationships!!!” The left brain demands a clear business case and explanation through the lens for ROI. Although the questions surround social media in general, the question about the value of a Facebook fan has come up quite a bit recently. Although it’s partly because we’ve been offering guaranteed Facebook Fans for a guaranteed price, it’s a question that more and more people ask as Facebook continues on in its quest for world domination.

Regarding the Facebook fan question, eMarkter published an interesting article demonstrating that “research suggests many are moving on from the search for a hard number.” 

With one of our clients, we’ve been demonstrating the increased traffic to and conversions on their site from Facebook and Twitter, but the numbers don’t make a strong enough case for the investment. Thankfully, they understand that there are other values to add to the mix.

Here’s a quote from the article: “The business question always comes up, but nobody can figure this out,” Maria Yap, director of product management at Abobe, told eMarketer about proving ROI for the company’s Facebook page. “For me, it’s about the value to the customer. I understand why companies want to focus on the business goals, but I put that aside. Let’s experiment. Let’s see what being here brings.”

What an enlightened, right brain friendly perspective!

It’s ironic that so many social media experts, agencies, etc., have a tough time keeping up with their own social media efforts. It’s like a doctor who smokes. Does the fact that he doesn’t practice what he preaches mean he’s not a good doctor? Obviously not…thus…I am exonerated from my responsibility for keeping up this blog more regularly! That said, I thought this would be useful to share. I’m often trying to frame a big picture social media approach for clients/partners. Here are some recent notes I shared with a creative agency while helping them see things “big picture.”

Social media activities can be grouped in the following buckets:

Research: Understanding the online landscape. Who are the influential voices?; Where are the conversations happening?; What is the sentiment of these conversations? From the research, we build a strategy.

Content: What kind of content do we have available? Is it interactive? What kind of incentives are there for people to engage? Is it funny, informative, entertaining, etc., or are we just trying to use social media as a ‘Bigger Better Bullhorn?’

Promotion/Outreach:
Outreach is akin to personalized public relations focused on influencers, tastemakers, active community participants and fans.

Engagement:
Engagement is focused on continuously bringing value to existing communities and conversations. It is about participating. Good engagement is fueled by the question: ‘What is a brand talking about when it’s not talking about itself?’

Paid Social: This is a hybrid area between social/earned and paid media. It includes, for example, guaranteed YouTube views, paid blogger ‘advertorials,’ paying Twitter Influencers, etc. There are creative ways to leverage trusted voices and large communities to add fuel to social media/earned efforts.

Measurement/Reporting: Refining the process. Finding what’s working and what’s not.

Need I say more. Both of these are brilliant presentations.
Watch in full screen mode.

A beautiful example of a brand narrative. This is so worth watching all the way through.

This is about as good as it gets when telling the history behind a brand. Johnnie Walker and BBH London worked with Scottish actor Robert Carlisle to narrate the story (in one continuous take) while walking through the misty Scottish highlands.

Congratulations to my pal Viktor for making this great idea a reality. Creativity demands execution…well done! The news of the day is that Sir Ken Robinson…one of my true blue heroes, has just agreed to be one of the judges.

THE IDEA

No Right Brain Left Behind is a speed innovation challenge, calling on the creative industries to concept ideas that can help the creativity crisis happening in U.S. schools today.

In collaboration with Social Media Week 2011, teams from creative industries will have 5 days to concept ideas. On the last day of the week, ideas will be submitted virtually to this site, and an expert panel will pick 3 winning ideas that are to be featured by our media partners. The best ideas are to be piloted in 2011 and 2012.

We are inviting teams of various sizes from advertising agencies, innovation companies, design consultancies, and communication schools. Ideas can be in form of tools, applications, or products, or whatever else we have not thought of.

If adapted, this will be a yearly challenge where creative industries will spend one week out of the year, responding to a burning crisis.

The power of an idea can transcend wars, politics, races, and economies. We hope that this collaboration will demonstrate the ability of our leading creative minds to step up to the challenges where conventional thinking fails.

It is not about creating more artists. It’s about giving the students tools to solve 21st century problems. We must understand that creativity is a key constituent that can no longer be neglected in the school systems.

Check out the beautiful site that Stopp LA has created.