Archive for October, 2010

A real life lesson in the not-so-subtleties of how a brand can maintain or destroy customer relationships. My credit card was recently compromised and I had to cancel the account. My recurring charge memberships with two different martial arts schools

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I spent half of the summer of 1978 at Camp Kweebec, in the famous town of Shwenksville, Pennsylvania. In addition to bug juice, songs about underwear and the camp director being struck by lightning, the camp was a typical east

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Steven Johnson is one of my intellectual heroes. He shook me up with his book “Everything Bad is Good For You” and he’s doing it again with, “Where Good Ideas Come From: The Natural History of Innovation.” Impatient perfectionists who

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